90% Faster Mapping
MapAI
Reduce your process mapping time by 90%. Instantly convert any input into BPMN-compliant maps and auto-correct missing steps, role gaps, and logic errors.
Explore MapAI PRODUCTS & SERVICES
Discover 90% Faster BPM with AI
Everything you need to transform your Business Processes.
PRIME BPM Software
Seamlessly map, analyse and improve your business processes and power your business transformation with PRIME BPM, an AI-driven Business Process Management software.
BPM AI Agents
A suite of specialised AI agents designed to automate manual BPM tasks, accelerating process mapping, analysis, procedure creation and knowledge access across the entire business process lifecycle.
BPM Training
Take your business process improvement/process mapping skills to the next level with our specialised, expert-curated business process management programs.
Process Mapping Service
Get access to high-quality, standardised process maps created by experts at lesser cost with shorter delivery time.
Trusted By
PRIME BPM Software
Discover 90% Faster Business Process Management
Based on powerful methodologies, such as BPM, Lean, Six Sigma, Value Stream Mapping and more, PRIME BPM has helped 100s of leading organisations achieve their business objectives. With the best-of-breed inbuilt methodology, intuitive features and user-friendly interface, it is designed to meet the unique requirements of both process experts and business users.
PRIME Modeller
Simplified Mapping
Create accurate and standardised process maps quickly with PRIME Modeller. Start with built-in best practice process libraries or build your own from scratch in just a few easy steps. Generate BPMN 2.0 compliant maps by filling a templated spreadsheet or design them with in-built drag-and-drop and auto-connect functionalities.
- BPMN 2.0 Compliant
- Map Without Expertise
- Drag-and-Drop Design
PRIME Analyser & Improver
Fact-Based Improvement
Gain actionable insights from your process data and drive data-driven end-to-end improvement with PRIME Improver. Its built-in analytical engine delivers instant data on cycle time, efficiency, cost, and value for fact-based decisions. Run what-if analyses, simulate scenarios, and uncover the highest-impact opportunities.
- Automated Analysis
- Process Prioritisation
- Instant Simulation
PRIME BPM AI Agents
Your Intelligent AI Assistants for
Simplified, Faster BPM
Four purpose-built agents — each designed for a specific stage of BPM work, working together as one end-to-end ecosystem.
BPM AI
AGENTS
AGENTS
3X Faster SOPs
AI Procedure Writer
Create detailed SOPs in minutes by converting conversations, documents, or videos into ready-to-use procedures.
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Process Insights in Seconds
PrimeGPT
Chat, prompt, and ask anything from your process data for instant, role-based insights.
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Process Analysis in Minutes
Digital Process Analyst (DPA)
Cut process analysis time from weeks to minutes. Get instant, high-value recommendations identifying cost-saving, automation, and standardisation opportunities, and simulate each improvement.
Explore DPA Proven Results
How Leaders Drive Operational
Excellence with PRIME BPM
Look at how leading companies across industries are
transforming operations with PRIME BPM.
$7.52 mn
Savings from ongoing projects for an insurance firm.
$850k
Operational savings for a large municipality.
100x
Increase in documented processes referenced for automation, integration and day-to-day tasks for a pharma major.
90%
Increase in efficiency for customer refund processing.
ALIGNED TO YOUR GOALS
Accelerated Path to Your Key Business Objectives
Customer Testimonials
What Our Customers Say
PRIME BPM helps make informed decisions
Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.
Sheridan Graham,
Chief Administrative Officer
Very easy to use and great features
Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.
Liudvika,
Process Manager, BAA Training
A great software to unlock productivity gains.
The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.
Sacha Kersten,
Senior Director Customer Fulfilment Asia Pacific, Pfizer
User-friendly tool to map and connect process knowledge
Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.
Christian van Urk
Process Excellence Specialist, Open Doors
An easy-to-use software streamlines collaboration
You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.
Scott Power
CEO, BMD Group
Clear visibility into process improvement opportunities
You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.
Ingrid J
Business System Support, Ballina Shire Council
Easy-to-learn platform, even for BPM beginners
Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.
Cassie B
Senior Revenue Officer, Queensland Treasury
Powerful functionality with exceptional support
We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.
Samantha J
Senior Business Analyst
A user-friendly platform backed by outstanding support
The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.
Dena,
Supervisor Corporate Efficiency, Peterborough County
An all-in-one solution for process improvement
Everything is under one umbrella from process mapping to creating and analyzing an improvement.
Michael
Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board
Expert support whenever you need it
PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.
Tamara,
Customer and Services Impact Lead in Australia
PRIME BPM Features
Best Practice Process Library
Use a readymade APQC best practice process library to kickstart your initiative or use it as a gap analysis.
Develop Process Library
Easy drag and drop functionality to create your process library – your hierarchy of business processes.
Assign Process Properties
Simply assign high level process properties from the drop-down menus.
Process Map using BPMN 2.0
Use the globally recognised language and latest version of Business Process Modelling Notation (BPMN) to map your processes.
AI Process Mapping Bot
With the built-in AI bot, HAPPI, quickly convert your inconsistent process maps, flowcharts, process diagrams stored in any format—PPT, PNG, JPEG, PDF, and more—to digital, editable BPMN-compliant process maps.
Roles Repository
Assign roles from the prepopulated Roles Repository to the lanes in your process map to define which tasks are performed by which role.
Business Rules
Capture business rules and assign these against the process.
Key Performance Indicators
Capture KPI details, including the KPI rational and the performance range against the process.
RACI
Capture role names against tasks indicating which role is Responsible, Accountable and which role is to be Consulted and Informed in relation to task changes.
Value Analysis
Understand the percentage value provided by each process to the business and customer. Also, understand the percentage of non-value-added activities performed by each process.
Time Analysis
Understand how many hours annually are spent performing business, customer and non-value-added activities.
Cost Analysis
Understand the annual cost incurred to perform business, customer and non-value-added activities.
Process Simulation
Simulate processes to understand the impact and benefits of each solution before committing to the change.
Improvement Tracking Dashboard
Track the creation and implementation of improvements. See the percentage completion per improvement and check its status: completed, in progress, rejected or approved.
Improvement Approvals
Send all improvement ideas for approval prior to initiating the work.
Award-Winning Software
Trusted by our clients, recognised by experts.
PRIME BPM has earned recognition from leading analyst and review platforms including Gartner, Capterra, Software Advice, CompareCamp, GetApp, and FinancesOnline for its innovation, user-friendly design, and outstanding customer satisfaction.
Join the growing community of organisations that rely on PRIME BPM to streamline processes and accelerate business transformation.
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