BUSINESS PROCESS MANAGEMENT ANALYST
International Organisation – Work from Home
Geographical areas to serve:
North America, or
Europe, or
APAC
This amazing opportunity is in the exciting world of business process transformation. You will have the opportunity to work with some of the best minds in the business and the largest brands in the world.
Highlights:
- Work from home
- Work with world renowned brands/clients
- Become a true specialist in BPM – learn from 20 years of BPM industry experience
- work with established systems and processes and a clear company vision
- You are not a number! We are a small team of enthusiastic people
- Autonomy, mastery and purpose!
About the role:
Each day offers a lot of variety and a learning experience as every customer has different needs and comes from different domains. You will interact with our clients and team members via Microsoft Teams.
You are ultimately accountable for deducing process information from our clients and creating their business process maps in PRIME BPM. In addition, you will directly and indirectly support our clients to achieve their BPM goals by direct engagement with the client and by supporting our Customer Success team.
- Hence your day will be filled with the following:
- Understand the client domain by analysing the clients’ organisational structure and website
- Deduce and understand the clients’ business pain points and BPM objectives
- Coordinate the PRIME software account setup for the client
- Coordinate process library/process architecture builds for the client
- Facilitate and support the client through the PRIME product training (e-learning)
- Coordinate process library building projects
- Deliver PRIME online crash courses
- Interview clients, map and gain approval of business processes
- Provide software online chat support
- Undertake user acceptance testing of PRIME software releases
- Create software training related e-learning
- Create software release videos and announcement content
- Create product help videos
What we’re looking for:
- 10+ years of total work experience
- 4+ years of process interviewing and process mapping experience
- Business Process Modelling Notation (BPMN) experience
- Experience using BPM software’s like Bizagi, ARIS, Signavio etc
- A good understanding of corporate departments, processes, roles, and structures
- Work experience in a western country
- Excellent English-speaking skills with a neutral accent
- Excellent listening skills
- A professional, systematic, methodical and customer focussed approach
Our Organisation:
PRIME is a privately owned organisation that specialises in Business Process Management (BPM). We are a global organisation with a presence in Ireland, USA and Australia. All our team members
work from home and align their work timings to the clients’ geographical area.
We have a 20-year history of solving our customers’ business challenges through our proprietary cloud-based BPM software, BPM training, and BPM consulting services. Our customers include
Pfizer, Airbus, Coca Cola, CBRE, KBR, Rockwell, MYOB, Flight Centre, Government departments etc.
To be able to engage and retain such prestigious customers, it is easy to understand that we have a high-performance culture. Our team is made up of talented and passionate members who are
supported by processes, systems, KPI’s and metrics.
The Benefits of working with PRIME:
- Join a mature and leading organisation with 20 years’ experience in the BPM industry
- Work with international clients from various domains (never a dull moment!)
- Ongoing learning and career opportunities
- Work from home
- An excellent induction program teaching you the PRIME BPM methodology and software
- Work with established systems and processes and a clear company vision
- Be supported by an existing BPM team
- You are not a number! We are a small team of enthusiastic people
- Autonomy, mastery, and purpose!
Our team is made up of passionate and enthusiastic people and we are on a super exciting journey together. We are connected virtually daily and our culture oozes positive vibes.