Program Overview
Who Should Attend?
Those who are responsible to:
- Map processes for the organisation
- Approve process changes
- Set process mapping standards
- Set process mapping symbols and rules
- Build process catalogues and repositories
- Participate in process workshops and provide inputs towards process mapping
What will you achieve?
Upon completion of this course, you can:
- Get clarity in roles and responsibilities
- Get clarity in processes and procedures
- Get clarity in decisions, rules, events, and tasks within processes
- Identify bottlenecks and waste in processes
- Identify and classify processes at the right level
- Build process maps consistently across the business
Key Highlights
Highlights of the course:
- Gain recognised process mapping certification
- Short and sharp tips on process mapping
- Build process maps with accuracy
- Build process maps as per industry standard
- Live session with maximum 20 seats facilitating detailed Q and A
- Tap into the experience of BPM industry experts
Course Highlights
2,500+
Participants so far
300+
Course Delivered
200+
Organisations Trained
Course Ratings by Participants
9/10
Trusted By
What our participants say
"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."!
Leanne Harmer,
Buzz Music
"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."
Nancy La Monaca,
Director Business Services
"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."
Melinda Ball
Project Officer
YOU'LL LEARN BPM SKILLS FROM THESE EXPERTS
Bernadette Kropman
Co-Founder, PRIME BPM
Bernadette Kropman is an expert BPM Coach, Business Manager and the Co-founder of a Business Process Management Consultancy firm and a Business Process Management software. With a Masters degree from the Queensland University of Technology, she has more than 15 years of experience in using Business Process Management as a method to achieve continuous business improvement.
Passionate about Business Process Management, Bernadette has undertaken and led more than 200 business improvement initiatives within a variety of industries, including large corporates such as Vodafone, GE, BHP Billiton, AMP, Rolls-Royce and various local, state and federal government departments.
Chris Adams
Business Processes Manager, PRIME BPM
Chris is a seasoned Business Processes Management specialist who has trained 20+ public and private organisations including Flight Centre Travel Group, Credit Union Australia, University of NSW and Queensland Health, just to name a few.
He has a unique understanding of how Business Process Improvement Methodology can be adopted by various industries and organisations. With this knowledge, Chris is able to foresee and sometimes circumvent certain issues that organisations can face in their journey of process improvement.