Fast-Track Your Municipal Excellence Journey
Transform Your Operations with the Ready-to-Use Canadian Municipality Best Practice Process Library
Access our ready-to-use Best Practice Process Library/Catalogue/Taxonomy/Hierarchy, designed with Canadian Municipalities, for Canadian Municipalities, to leapfrog directly into process mapping and improvement and accelerate your process excellence journey.
Key Library Groups Available
Public Works Human Services Paramedic Services Community Services Treasury People Information Technology Revenue and Taxation Strategy and Innovation Library Services Fire Services Office of the CAO Communications, Advertising and Marketing Engineering and Corporate Assets Corporate Services Many More...
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Why Your Municipality Needs a Business Process Library
A Business Process Library is a list of processes that define the activities of a given team or business unit, such as Corporate Services, Public Works, and more. Capturing this information empowers your municipality to:
Get clarity on all processes across the business executed on a day-to-day basis
Define the scope of your business processes
Pinpoint priority processes
for mapping, analysis and improvement
Gain a helicopter view of your operations, ensuring transparency
Understand process interactions and uncover gaps in efficiency.
Can you Start Mapping your Processes Without a Process Library?
Watch the video to understand.
Accelerate Municipal Efficiency with the Pre-Built Best Practice Process Library
Developed in collaboration with leading municipal and local government organizations, the Canadian Municipality Best Practice Process Library empowers you to save substantial time, effort, and costs by eliminating the need to build your own process library from scratch. Focus on what truly matters—optimizing and improving your operations—and accelerate your process excellence journey with our ready-to-use, pre-designed libraries.
Key Library Groups Available
Treasury
People
Information
Technology
Revenue and
Taxation
Strategy and
Innovation
Paramedic
Services
Fire
Services
Human
Services
Community
Services
Library
Services
Public
Works
Office of
the CAO
Communications, Advertising and Marketing
Engineering and Corporate Assets
Corporate Services
Click Here to View Canadian Municipality Best Practice Process Library Sample
Building a Library vs Ready-Made Best Practice Process Library
A Cost and Effort Comparison
Building a Library from Scratch
Creating a process library demands significant time and investment.
Information Gathering:
- 2-3 hours of effort.
- 4+ resources.
- Total 10 hours on average.
Investment
A municipality typically has 100-115 process libraries*. Building this equates to:
Using Internal resources
- 1,150 hours of effort.
- $89,700 in costs.
Hiring Consultants
- Up to $103,000 in cost.
- Plus, the hidden costs of taking staff away from their daily tasks.
Ready-to-Use Best Practice Process Library
The pre-built library helps you save substantial cost and effort.
Time and Cost Savings:
12-18 months of effort.
Over 1,000 hours of staff time.
Between $45K-$150K in salary and consulting fees.
Get straight to work on process prioritization and mapping and drive your Continuous Improvement efforts.
Note: * As identified with our experience of working with municipalities worldwide.
Canadian Municipalities: Real-Life Success Story
Dive into the stories of how these leading Canadian Municipalities optimized operations and transformed citizen services delivery.
Testimonial
Watch the City of Kawartha Lakes’ Journey to Efficiency and Operational Excellence
"Our ability to manage budget and all the changes coming from provincial and federal legislation is paramount in having documented processes. It also helps us understand the outcome and service delivery for the amount of money we raise from our taxpayers."
Sara Beukeboom, Director Corporate Services
Award-Winning Case Study
Peterborough County’s PRIME for Lean Project Awarded at the 49th CAMA Conference
Peterborough County’s ‘PRIME for LEAN – Developing a Culture of Continuous Improvement’ project achieved measurable results that supported the county’s business strategy and service delivery. The County’s efforts were recognized with an award by the Canadian Association of Municipal Administrators (CAMA).
Our Approach to Building the Best Practice Process Library
The Canadian Municipality Best Practice Process Library is built on 15 years of real-world experience of working collaboratively with municipalities and local governments globally. It combines insights gained from:
Hands-on implementations
Active participation in industry bodies and reference groups
Extensive research
This ready-to-use library brings together proven solutions from real-world deployments, designed to empower you to save time, money, and effort.
What Municipal Leaders Are Saying
"Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions."
Sheridan Graham,
Chief Administrative Officer, Peterborough County
"PRIME helps us demonstrate how a process is done and where we can achieve efficiencies in a particular process."
Jennifer Stover,
Chief Financial Officer/ Chief Information Officer, Peterborough County
"The exciting part about PRIME is we can actually map processes and show the hours and the improvement to the overall process. Being able to quantify time and money saved is crucial to us."
Sara Beukeboom,
Director Corporate Services, City of Kawartha Lakes
"PRIME BPM helped up take a deep dive into our services and how we deliver them. The software helped up design new processes and develop business cases to support the decisions."
Bill Linnen,
Operations Manager, Public Works, Peterborough County
"PRIME is a great system. That's all in one. I love how it's so easy to drag and drop and create a process map. Analyze and improve functions are really of interest to us because we do have continuous improvement programs and look to improve our processes. We also get to stimulate that process right within PRIME and see the impact before we actually implement it."
Brenda Stonehouse,
Strategy and Innovation Manager, City of Kawartha Lakes
"The training and support provided by PRIME BPM has been wonderful. Business Process Management can be a complicated process but the system and training make it intuitive."
Karla Sampson,
Special Projects Lead, Peterborough County
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