Program Overview
Who Should Watch?
BFSI professionals and teams responsible for:
- Enhancing operational efficiency
- Mapping, analysing and improving processes
- Leading digital transformation and process automation initiatives
- Ensuring compliance, risk management, and regulatory adherence
- Streamlining operations to enhance customer experience and service delivery
- Driving Continuous Improvement and Operational Excellence projects
What Will You Achieve?
By completing this crash course, you will learn to:
- Map and document BFSI processes with accuracy and consistency
- Identify bottlenecks and inefficiencies within operational workflows
- Improve process visibility and accountability across departments
- Identify and address compliance and risk gaps
- Leverage process mapping techniques to streamline operations and deliver superior customer experiences
- Lay a solid foundation for automation and transformation initiatives.
Key Highlights
Highlights of the course:
- Gain a recognised operational excellence certification
- A step-by-step guide to mapping, analysing, and optimising BFSI processes
- Best practices for operational excellence from real-life BFSI case studies
- Insights and strategies drawn from working with leading BFSI organisations globally
- Proven methods to reduce costs, improve efficiency, and enhance service quality
Course Highlights
2,500+
Participants so far
300+
Course Delivered
200+
Organisations Trained
Course Ratings by Participants
9/10
Trusted By
What our participants say
"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."
Leanne Harmer,
Buzz Music
"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."
Nancy La Monaca,
Director Business Services
"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."
Melinda Ball
Project Officer
Learn from a BPM Expert
Poonam Premji
Customer Success Manager, PRIME BPM
Poonam is a seasoned Customer Success Manager at PRIME with over 16 years of experience in Business Process Mapping and Analysis across diverse industries. She holds a Black Belt in Lean Six Sigma and has delivered comprehensive training in Business Process Mapping, as well as White and Yellow Belt Lean Six Sigma for leading organisations.
At PRIME, Poonam is dedicated to guiding customers through their Business Process Management (BPM) and Continuous Improvement journeys. She has extensive experience working with the BFSI industry, helping organisations enhance their process maturity and operational efficiency through BPM.
With a deep understanding of the unique challenges faced by the BFSI industry, Poonam is passionate about helping them streamline processes and drive success.