Program Overview
Who should Watch?
County officials and staff who are responsible for:
- Mapping and improving county processes
- Leading digital or business transformation initiatives
- Managing risk and compliance
- Managing system implementation projects
- Implementing process automation
- Streamlining operations and improving service delivery
- Driving Continuous Improvement Projects
What will you achieve?
Upon completion of this course, you can:
- Map and document county processes with accuracy and consistency
- Identify and eliminate inefficiencies and bottlenecks
- Gain clarity into roles and responsibilities
- Get clarity into decisions, rules, events, and tasks
- Classify and map processes at the appropriate level
- Build standardized process maps across all county departments
Key Highlights
Highlights of the course:
- Get a roadmap to map, analyze and optimize your county operations
- Ensure accurate documentation to support process automation / transformation projects
- Gain best practices gathered from working with leading municipalities
- Gain a recognized process mapping certification
Course Highlights
7000+
Participants so far
400+
Course Delivered
200+
Organisations Trained
Course Ratings by Participants
9/10
Trusted By
Many more...
What our participants say
The training provided by PRIME BPM has been wonderful. Business Process Management can be complicated, but the system and training make it intuitive.
Karla Sampson,
Special Projects Lead,
Peterborough County
The training is fabulous. The online courses were thorough and easy to follow.
Brenda Stonehouse,
Strategy and Innovation Manager,
City of Kawartha Lakes
An excellent way to learn the method of process mapping.
Erin R.
Business Improvement Officer,
New South Wales Regional Council
Learn from a BPM Expert
Poonam Premji
Customer Success Manager, PRIME BPM
Poonam is a seasoned Customer Success Manager at PRIME with over 16 years of experience in Business Process Mapping and Analysis across diverse industries. She holds a Black Belt in Lean Six Sigma and has delivered comprehensive training in Business Process Mapping as well as White and Yellow Belt Lean Six Sigma for leading organizations.
At PRIME, Poonam is dedicated to guiding customers through their Business Process Management (BPM) and Continuous Improvement journeys. She has extensive experience working with global government organizations and Canadian municipalities, helping them enhance their process maturity and operational efficiency through BPM.
With a deep understanding of the unique challenges faced by municipalities, Poonam is passionate about helping them streamline processes and drive success.