FREE CHECKLIST!

Safeguard your critical institutional knowledge with this step-by-step guide for managing your municipality’s succession planning.

Get a step-by-step checklist to prepare for the upcoming challenge of nearly 40% municipal employees retiring in the next five years.
Discover proven knowledge management techniques used by leading municipalities, such as the City of Kawartha Lakes, Peterborough County, and more.
Learn strategies for smooth succession and prevent knowledge loss.

TRUSTED BY

JOIN OUR BPM CRASH COURSE

Process Mapping Crash Course

Process Improvement Crash Course

.wp-block-audio :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-audio :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-audio{margin:0 0 1em;}.wp-block-code{border:1px solid #ccc;border-radius:4px;font-family:Menlo,Consolas,monaco,monospace;padding:.8em 1em;}.wp-block-embed :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-embed :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-embed{margin:0 0 1em;}.blocks-gallery-caption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .blocks-gallery-caption{color:rgba(255,255,255,.65);}:root :where(.wp-block-image figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme :root :where(.wp-block-image figcaption){color:rgba(255,255,255,.65);}.wp-block-image{margin:0 0 1em;}.wp-block-pullquote{border-bottom:4px solid;border-top:4px solid;color:currentColor;margin-bottom:1.75em;}.wp-block-pullquote cite,.wp-block-pullquote footer,.wp-block-pullquote__citation{color:currentColor;font-size:.8125em;font-style:normal;text-transform:uppercase;}.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em;}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;font-style:normal;position:relative;}.wp-block-quote.has-text-align-right{border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em;}.wp-block-quote.has-text-align-center{border:none;padding-left:0;}.wp-block-quote.is-large,.wp-block-quote.is-style-large,.wp-block-quote.is-style-plain{border:none;}.wp-block-search .wp-block-search__label{font-weight:700;}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em;}.wp-block-separator.has-css-opacity{opacity:.4;}.wp-block-separator{border:none;border-bottom:2px solid;margin-left:auto;margin-right:auto;}.wp-block-separator.has-alpha-channel-opacity{opacity:1;}.wp-block-separator:not(.is-style-wide):not(.is-style-dots){width:100px;}.wp-block-separator.has-background:not(.is-style-dots){border-bottom:none;height:1px;}.wp-block-separator.has-background:not(.is-style-wide):not(.is-style-dots){height:2px;}.wp-block-table{margin:0 0 1em;}.wp-block-table td,.wp-block-table th{word-break:normal;}.wp-block-table :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-table :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-video :where(figcaption){color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-video :where(figcaption){color:rgba(255,255,255,.65);}.wp-block-video{margin:0 0 1em;}:root :where(.wp-block-template-part.has-background){margin-bottom:0;margin-top:0;padding:1.25em 2.375em;}.wp-block-create-block-wjo-block{background-color:#21759b;border:1px dotted red;color:#fff;padding:2px;}.awsm-b-row{display:-webkit-box;display:-ms-flexbox;display:-webkit-flex;display:flex;display:flexbox;-webkit-flex-flow:row wrap;margin:0 -15px;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:row wrap;flex-flow:row wrap;}.awsm-b-row,.awsm-b-row *,.awsm-b-row :after,.awsm-b-row :before{-webkit-box-sizing:border-box;box-sizing:border-box;}.awsm-b-grid-item{display:-webkit-box;display:-ms-flexbox;display:-webkit-flex;display:flex;float:left;padding:0 15px !important;width:33.333%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-flex-direction:column;}.awsm-b-grid-col-4 .awsm-b-grid-item{width:25%;}.awsm-b-grid-col-2 .awsm-b-grid-item{width:50%;}.awsm-b-grid-col .awsm-b-grid-item{width:100%;}.awsm-b-job-hide{display:none !important;}.awsm-job-show{display:block !important;}.awsm-b-job-item{background:#fff;font-size:14px;padding:20px;}a.awsm-b-job-item{text-decoration:none !important;}.awsm-b-grid-item .awsm-b-job-item{border:1px solid #dddfe3;border-radius:2px;-webkit-box-shadow:0 1px 4px 0 rgba(0,0,0,.05);box-shadow:0 1px 4px 0 rgba(0,0,0,.05);display:-webkit-box;display:-ms-flexbox;display:-webkit-flex;display:flex;margin-bottom:30px;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-flex-direction:column;-webkit-box-flex:1;-ms-flex-positive:1;flex-grow:1;-webkit-flex-grow:1;-webkit-transition:all .3s ease;transition:all .3s ease;}.awsm-b-grid-item .awsm-b-job-item:focus,.awsm-b-grid-item .awsm-b-job-item:hover{-webkit-box-shadow:0 3px 15px -5px rgba(0,0,0,.2);box-shadow:0 3px 15px -5px rgba(0,0,0,.2);}.awsm-b-grid-item .awsm-job-featured-image{margin-bottom:14px;}.awsm-b-job-item h2.awsm-b-job-post-title{font-size:18px;margin:0 0 15px;text-align:left;}.awsm-b-job-item h2.awsm-b-job-post-title a{font-size:18px;}.awsm-b-grid-item .awsm-job-info{margin-bottom:10px;min-height:83px;}.awsm-b-grid-item .awsm-job-info p{margin:0 0 8px;}.awsm-b-job-wrap:after{clear:both;content:"";display:table;}.awsm-b-filter-wrap,.awsm-b-filter-wrap *{-webkit-box-sizing:border-box;box-sizing:border-box;}.awsm-b-filter-wrap{margin:0 -10px 20px;}.awsm-b-filter-wrap form{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}.awsm-b-filter-wrap .awsm-b-filter-items{display:none;}.awsm-b-filter-wrap.awsm-b-full-width-search-filter-wrap .awsm-b-filter-item-search,.awsm-b-filter-wrap.awsm-b-full-width-search-filter-wrap .awsm-b-filter-items,.awsm-b-filter-wrap.awsm-b-no-search-filter-wrap .awsm-b-filter-items{width:100%;}.awsm-b-filter-toggle{border:1px solid #ccc;border-radius:4px;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-flow:wrap;-ms-flex-flow:wrap;flex-flow:wrap;margin:0 10px 10px;outline:none !important;padding:12px;width:46px;}.awsm-b-filter-toggle.awsm-on{background:#ccc;}.awsm-b-filter-toggle svg{height:20px;width:20px;}.awsm-b-filter-wrap.awsm-b-no-search-filter-wrap .awsm-b-filter-toggle{width:100%;-webkit-box-align:center;-webkit-align-items:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;text-decoration:none;}.awsm-b-filter-wrap.awsm-b-no-search-filter-wrap .awsm-b-filter-toggle svg{height:22px;width:22px;}@media (min-width:768px){.awsm-b-filter-wrap .awsm-b-filter-items{display:-webkit-box !important;display:-webkit-flex !important;display:-ms-flexbox !important;display:flex !important;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;width:calc(100% - 250px);}.awsm-b-filter-toggle{display:none;}.awsm-b-filter-item-search{width:250px;}}.awsm-b-filter-wrap .awsm-b-filter-item{padding:0 10px 10px;}.awsm-b-filter-item-search{padding:0 10px 10px;position:relative;}.awsm-b-filter-wrap .awsm-b-filter-item .awsm-b-job-form-control{min-height:48px;padding-right:58px;}.awsm-b-filter-item-search .awsm-b-job-form-control{min-height:48px;padding-right:48px;}.awsm-b-filter-item-search-in{position:relative;}.awsm-b-filter-item-search .awsm-b-job-search-icon-wrapper{color:#ccc;cursor:pointer;font-size:16px;height:100%;line-height:48px;position:absolute;right:0;text-align:center;top:0;width:48px;}.awsm-b-jobs-none-container{padding:25px;}.awsm-b-jobs-none-container p{margin:0;padding:5px;}.awsm-b-row .awsm-b-jobs-pagination{padding:0 15px;width:100%;}.awsm-b-jobs-pagination{float:left;width:100%;}.awsm-b-load-more-main a.awsm-b-load-more,.awsm-load-more-classic a.page-numbers{background:#fff;border:1px solid #dddfe3;-webkit-box-shadow:0 1px 4px 0 rgba(0,0,0,.05);box-shadow:0 1px 4px 0 rgba(0,0,0,.05);display:block;margin:0 !important;outline:none !important;padding:20px;text-align:center;text-decoration:none !important;-webkit-transition:all .3s ease;transition:all .3s ease;}.awsm-load-more-classic a.page-numbers,.awsm-load-more-classic span.page-numbers{font-size:90%;padding:5px 10px;}.awsm-load-more-classic{text-align:center;}.awsm-b-load-more-main a.awsm-load-more:focus,.awsm-b-load-more-main a.awsm-load-more:hover,.awsm-load-more-classic a.page-numbers:focus,.awsm-load-more-classic a.page-numbers:hover{-webkit-box-shadow:0 3px 15px -5px rgba(0,0,0,.2);box-shadow:0 3px 15px -5px rgba(0,0,0,.2);}.awsm-b-jobs-pagination.awsm-load-more-classic ul{list-style:none;margin:0;padding:0;}.awsm-b-jobs-pagination.awsm-load-more-classic ul li{display:inline-block;}.awsm-b-lists{border:1px solid #ededed;}.awsm-b-list-item{width:100%;}.awsm-b-list-item h2.awsm-job-b-post-title{margin-bottom:0;}.awsm-b-list-item .awsm-job-featured-image{float:left;margin-right:10px;}.awsm-b-list-item .awsm-job-featured-image img{height:50px;width:50px;}.awsm-b-list-item .awsm-b-job-item{border-bottom:1px solid rgba(0,0,0,.13);}.awsm-b-list-item .awsm-b-job-item:after{clear:both;content:"";display:table;}.awsm-b-list-left-col{float:left;width:50%;}.awsm-b-list-right-col{float:left;text-align:right;width:50%;}.awsm-b-list-item .awsm-job-specification-wrapper{display:inline-block;vertical-align:middle;}.awsm-b-list-item .awsm-job-specification-item{display:inline-block;margin:0 15px 0 0;vertical-align:middle;}a.awsm-b-job-item .awsm-job-specification-item{color:#4c4c4c;}.awsm-b-list-item .awsm-job-more-container{display:inline-block;vertical-align:middle;}.awsm-job-more-container .awsm-job-more span:before{content:"→";}.awsm-b-lists .awsm-b-jobs-pagination{margin-top:30px;}.awsm-job-specification-item>[class^=awsm-job-icon-]{margin-right:6px;}.awsm-job-specification-term:after{content:", ";}.awsm-job-specification-term:last-child:after{content:"";}.awsm-job-single-wrap,.awsm-job-single-wrap *,.awsm-job-single-wrap :after,.awsm-job-single-wrap :before{-webkit-box-sizing:border-box;box-sizing:border-box;}.awsm-job-single-wrap{margin-bottom:1.3em;}.awsm-job-single-wrap:after{clear:both;content:"";display:table;}.awsm-job-content{padding-bottom:32px;}.awsm-job-single-wrap.awsm-col-2 .awsm-job-content{float:left;padding-right:15px;width:55%;}.awsm-job-single-wrap.awsm-col-2 .awsm-job-form{float:left;padding-left:15px;width:45%;}.awsm-job-head,.awsm_job_spec_above_content{margin-bottom:20px;}.awsm-job-head h1{margin:0 0 20px;}.awsm-job-list-info span{margin-right:10px;}.awsm-job-single-wrap .awsm-job-expiration-label{font-weight:700;}.awsm-job-form-inner{background:#fff;border:1px solid #dddfe3;padding:35px;}.awsm-job-form-inner h2{margin:0 0 30px;}.awsm-job-form-group{margin-bottom:20px;}.awsm-job-form-group input[type=checkbox],.awsm-job-form-group input[type=radio]{margin-right:5px;}.awsm-job-form-group label{display:block;margin-bottom:10px;}.awsm-job-form-options-container label,.awsm-job-inline-group label{display:inline;font-weight:400;}.awsm-b-job-form-control{display:block;width:100%;}.awsm-job-form-options-container span{display:inline-block;margin-bottom:10px;margin-left:10px;}.awsm-job-submit{background:#0195ff;border:1px solid #0195ff;color:#fff;padding:10px 30px;}.awsm-job-submit:focus,.awsm-job-submit:hover{background:rgba(0,0,0,0);color:#0195ff;}.awsm-job-form-error{color:#db4c4c;font-weight:500;}.awsm-b-job-form-control.awsm-job-form-error,.awsm-b-job-form-control.awsm-job-form-error:focus{border:1px solid #db4c4c;}.awsm-error-message,.awsm-success-message{padding:12px 25px;}.awsm-error-message p:empty,.awsm-success-message p:empty{display:none;}.awsm-error-message p,.awsm-success-message p{margin:0 !important;padding:0 !important;}.awsm-success-message{border:1px solid #1ea508;}.awsm-error-message{border:1px solid #db4c4c;}ul.awsm-error-message li{line-height:1.8em;margin-left:1.2em;}.awsm-expired-message{padding:25px;}.awsm-expired-message p{margin:1em 0;}.awsm-job-container{margin:0 auto;max-width:1170px;padding:50px 0;width:100%;}.awsm-jobs-loading{position:relative;}.awsm-b-job-listings:after{content:"";height:100%;left:0;opacity:0;position:absolute;top:0;-webkit-transition:all .3s ease;transition:all .3s ease;visibility:hidden;width:100%;}.awsm-b-job-listings.awsm-jobs-loading:after{opacity:1;visibility:visible;}.awsm-b-sr-only{height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px;clip:rect(0,0,0,0);border:0;}.awsm-job-form-plugin-style .awsm-b-job-form-control{border:1px solid #ccc;border-radius:4px;color:#060606;display:block;font:inherit;line-height:1;min-height:46px;padding:8px 15px;-webkit-transition:all .3s ease;transition:all .3s ease;width:100%;}.awsm-job-form-plugin-style .awsm-b-job-form-control:focus{border-color:#060606;-webkit-box-shadow:none;box-shadow:none;outline:none;}.awsm-job-form-plugin-style .awsm-b-job-form-control.awsm-job-form-error{border-color:#db4c4c;}.awsm-job-form-plugin-style textarea.awsm-b-job-form-control{min-height:80px;}.awsm-job-form-plugin-style .awsm-application-submit-btn,.awsm-job-form-plugin-style .awsm-jobs-primary-button{background:#060606;border-radius:45px;color:#fff;padding:16px 32px;-webkit-transition:all .3s ease;transition:all .3s ease;}.awsm-job-form-plugin-style .awsm-application-submit-btn:focus,.awsm-job-form-plugin-style .awsm-application-submit-btn:hover,.awsm-job-form-plugin-style .awsm-jobs-primary-button:focus,.awsm-job-form-plugin-style .awsm-jobs-primary-button:hover{background:#060606;color:#fff;outline:none;}.awsm-job-form-plugin-style .awsm-jobs-primary-button{cursor:pointer;}.awsm-job-form-plugin-style .awsm-jobs-primary-button:disabled{opacity:.5;pointer-events:none;}.awsm-job-form-plugin-style .awsm-selectric{border-color:#ccc;border-radius:4px;-webkit-box-shadow:none;box-shadow:none;}.awsm-job-form-plugin-style .awsm-selectric-open .awsm-selectric{border-color:#060606;}.awsm-job-form-plugin-style .awsm-selectric .label{margin-left:15px;}.awsm-jobs-is-block-theme .site-branding{padding:0 2.1rem;}.awsm-jobs-is-block-theme .site-content{padding:0 2.1rem 3rem;}.awsm-jobs-is-block-theme .site-title{margin-bottom:0;}.awsm-b-job-wrap,.awsm-b-job-wrap *{-webkit-box-sizing:border-box;box-sizing:border-box;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}.postid-32418 .blog-table td:first-child{text-align:center;min-width:120px;}.postid-32418 .blog-table td:first-child img{max-width:100px;}.ebook-download-section .content .btn-primary:hover{background-color:transparent !important;color:#1799d6 !important;border-color:#1799d6;}.fivemin-form .prime-modal .prime-form .zf-fmFooter button{padding:0px 15px;background-color:#f99f3e;border:1px solid #f99f3e;}.fivemin-form .prime-modal .prime-form .zf-fmFooter button:hover{border-color:#f99f3e;color:#fff;}.fivemin-form .pexitModal .modal-content .modal-body .btn-close{color:#000;opacity:1;font-size:16px;}

FREE CHECKLIST!

Safeguard your critical institutional knowledge with this step-by-step guide for managing your municipality’s succession planning.

TRUSTED BY

JOIN OUR BPM CRASH COURSE

Process Mapping Crash Course

Process Improvement Crash Course

Our Offices

APAC

North America

Europe

BPM SOFTWARE

BPM COURSES

SERVICES & SUPPORT

BPM RESOURCES

PRIME BPM

Our Offices

APAC

North America

Europe