Program Overview
Who Should Watch?
Professionals in the healthcare industry who are responsible for:
- Mapping and improving processes
- Leading digital transformation or reorganisation initiatives
- Managing compliance, accreditation, and risk in healthcare operations
- Overseeing or undertaking system implementation projects (e.g., EMR, ERP systems)
- Implementing process automation in clinical and operational workflows
- Streamlining operations to enhance patient care and experiences
- Driving continuous improvement and quality assurance projects
What will you achieve?
Upon completing this course, you will be able to:
- Map and document processes with precision and consistency
- Identify and eliminate inefficiencies and bottlenecks in workflows
- Gain clarity into roles and responsibilities across hospital departments
- Understand decisions, rules, events, and tasks that impact workflows
- Build standardised process maps across different functions
- Gain transparency into healthcare operations for enhanced decision-making
Key Highlights
Highlights of the course:
- A step-by-step roadmap to map, analyse, and optimise healthcare processes
- Learn best practices for accurate documentation to support automation and digital transformation initiatives
- Gain insights drawn from working with leading healthcare providers globally
- Receive a recognised process mapping certification
Course Highlights
2,500+
Participants so far
300+
Course Delivered
200+
Organisations Trained
Trusted By
What our participants say
"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."
Leanne Harmer,
Buzz Music
"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."
Nancy La Monaca,
Director Business Services
"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."
Melinda Ball
Project Officer
Learn from a BPM Expert
Jacques Absil
Customer Success Manager, PRIME BPM
Jacques Absil is a seasoned Customer Success Manager at PRIME BPM with over a decade of experience in designing, mapping, and optimising business processes for organisations, particularly in the healthcare industry. His expertise spans Africa, Europe, and North America, where he has successfully driven transformation in healthcare operations and patient service delivery.
A certified Six Sigma Black Belt, Jacques has led numerous high-impact projects, helping organisations streamline operations, reduce inefficiencies, and implement sustainable continuous improvement initiatives. His strategic approach focuses on optimising resource allocation and achieving operational excellence for organisations.
Known for his practical, results-oriented methods, Jacques empowers healthcare teams to transform their processes and build a foundation for long-term success. His deep understanding of industry challenges makes him the ideal partner for organisations aiming to improve operations through intelligent process mapping and workflow optimisation.