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PROGRAM OVERVIEW

Who should attend?

Those who are responsible to:
  • Manage business processes within their organisation
  • Undertake process improvement initiative
  • Build process architecture and hierarchies
  • Set up process stakeholder and ownership structures
  • Develop process and procedure documentation
  • Undertake and manage change in the organisation
  • Adopt a “process oriented” way of thinking

What will you achieve?

Upon completion of this course, you can :
  • Identify business processes
  • Model/ Map business processes
  • Analyse business processes
  • Improve business processes
  • Monitor business processes
  • Manage business process change
  • Lead business process improvement/management initiatives

Key highlights

Highlights of the course
  • Gain recognised process improvement certification
  • Short and sharp tips on process improvement
  • Create a roadmap to continuous improvement in your org
  • Identify, maps and/or analyse business processes
  • Undertake and manage change in the organisation
  • Live session with maximum 20 seats facilitating detailed Q and A
  • Tap into the experience of BPM industry experts

KEY COURSE DATES

10th November, 2021 9.00 - 10.30 AM AEST Brisbane

YOU'LL LEARN BPM SKILLS FROM THESE EXPERTS

1

Bernadette Kropman

Bernadette Kropman is an expert BPM Coach, Business Manager and the Co-founder of a Business Process Management Consultancy firm and a Business Process Management software.

With a Masters degree from the Queensland University of Technology, she has more than 15 years of experience in using Business Process Management as a method to achieve continuous business improvement.

Passionate about Business Process Management, Bernadette has undertaken and led more than 200 business improvement initiatives within a variety of industries, including large corporates such as Vodafone, GE, BHP Billiton, AMP, Rolls-Royce and various local, state and federal government departments.

2

Chris Adams

Chris is a seasoned Business Processes Management specialist who has trained 20+ public and private organisations including Flight Centre Travel Group, Credit Union Australia, University of NSW and Queensland Health, just to name a few.

He has a unique understanding of how Business Process Improvement Methodology can be adopted by various industries and organisations. With this knowledge, Chris is able to foresee and sometimes circumvent certain issues that organisations can face in their journey of process improvement.

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WHAT OUR PARTICIPANTS SAY

"Fantastic and very interactive! The whole course was excellent - enjoyed the practical sessions."!

Leanne Harmer, Buzz Music

"The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples."

Nancy La Monaca, Director
Business Services

"I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied."

Melinda Ball, Project
Officer