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Business Process Improvement
Blogs & Insights

Process Optimisation: How to Identify and Prioritise the Right Improvement Opportunities

Process optimisation helps organisations improve the way work gets done by focusing on processes where inefficiencies have the greatest business impact. It involves identifying problem areas, prioritising the right opportunities, choosing suitable improvements, and measuring the value they deliver. AI can further accelerate this work by quickly identifying inefficiencies and highlighting potential optimisation opportunities.

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31 Aug 2026
2 Minutes

How Value and Impact Analysis Help Organisations Make Better Process Improvement Decisions

Value Analysis helps answer the first part by revealing how process activities contribute to customer and business value and where non-value-adding work exists. Impact Analysis addresses the second by providing visibility into the broader effects of a proposed change. Together, value and impact analysis with time, cost, efficiency, and future-state analysis give organisations a stronger basis for prioritising process improvements and making change decisions with greater confidence.

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27 Aug 2026
4 Minutes

AI in BPM Reality Check: What AI Can and Cannot Do in Business Process Management

AI can accelerate Business Process Management (BPM) by taking on much of the manual effort involved in process documentation, mapping and analysis. However, AI cannot replace human judgement or deliver reliable outcomes without quality inputs, the right guardrails and human validation. Read on to understand more about what AI can and cannot do in BPM.

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25 Aug 2026
4 min

Business Process Architecture: Functional vs. Value Stream Approaches Explained

Business process architecture provides a structured way to organise process information across an organisation. A functional approach groups processes around departments, teams, capabilities, and ownership, while a value stream approach connects processes around end-to-end products, services, and outcomes. Combining both can provide a complete process repository while giving users a more intuitive way to navigate and use process information for process management and improvement.

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24 Aug 2026
2 Min

Process Cost Analysis: How to Quickly Identify and Reduce Hidden Costs

Hidden process costs can build up through delays, rework, duplicate activities, and non-value-adding work. Process cost analysis helps make these costs visible, while AI can speed up analysis to identify cost drivers faster and help organisations optimise resources for higher-value work.

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20 Aug 2026
3 Minutes

Where to Start With Digital Transformation: Prioritize the Right Processes

Digital transformation success depends on choosing the right processes to transform first. Organizations can use current-state process maps to understand how work is performed, identify bottlenecks and inefficiencies, and prioritize high-frequency, high-impact processes.

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17 Aug 2026
2 Min
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