The year 2022 was challenging for businesses as they had to re-imagine and reconsider their operations post-pandemic. With organisations looking to gain a competitive advantage and adapt to market conditions, Business Process Management (BPM) has emerged as crucial as ever.
Although BPM has been around for years, there has been increased interest in the discipline. Businesses are constantly looking to do more with less and be prepared for the upcoming recession, as many analysts are forecasting.
Driven by the interest of business users and technology advancements, the BPM space is witnessing some definitive trends.
BPM Trends in 2023
So how will the BPM space evolve in the coming year? We look at the top five trends that will influence BPM in 2023:
Recession fears to increase adoption:
With forecasts of a global recession looming large, organisations are seeking cost optimisation opportunities. This will continue to drive the increased usage of BPM. As organisations prepare for the economic slowdown, they will prioritise identifying areas to control costs. Thus, BPM will become a priority for CEOs in 2023 and beyond.
Combining the benefits of RPA + BPA
In 2023, more and more organisations will understand the importance of Business Process Automation (BPA) and Robotic Process Automation (RPA) as complementary technologies rather than competing technologies. Organisations will combine the benefits of the two automation approaches as per need and viability.
While bots will be used to execute basic manual tasks and replace time-consuming human tasks, BPA will address the overall end-to-end process. The two technologies will be used in combination to create efficient and effective workflows.
Low-code systems continue to rise:
As business users’ interest in BPM implementation continues to increase, the low-code, no-code BPM solutions are seeing a surge. BPM solutions that offer sophisticated and advanced features in an intuitive and easy-to-use platform are gaining popularity and will continue to see greater traction in the coming year. By 2024, Gartner predicts that 75% of major companies will employ at least four low-code development tools rather than just one.
As business users see the benefits of BPM, including the ability to increase efficiency and productivity and reduce cost, they are looking for software with features for quick mapping, analysis, and collaborative improvement. Their objective is to ensure smoother and easier BPM implementation, minimising the reliance on the IT team.
Focus on Process Insights
Besides mapping and documenting processes, deriving insights from them to identify improvement opportunities is becoming a key goal linked with BPM. More and more organisations are looking at unlocking business value from process insights, such as analysing process cost, time and efficiency to target their process improvement efforts. This is adding to the demand for BPM tools with in-built analytics functionalities. We will see the interest towards analytics increasing through 2023 as organisations prioritise efficiency and productivity increments while reducing costs.
Incorporating Sustainability into BPM
While the discussion on sustainability through BPM is still in the nascent stages, it will gain attention through 2023 and beyond. Adopting sustainability practices has been on the rise in organisations, and technologies that reduce environmental impact are taking centre stage. This trend is also visible in business process management, with organisations now looking at processes to make them more sustainable.
BPM already supports sustainability by supporting hybrid and remote working due to defined procedures and centralised workflows, reducing the need for transportation. Through the coming year and beyond, BPM will focus more on sustainability goals by considering indicators such as carbon footprint, paper usage, materials used, etc.
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